Additional Support. Get support now by phone or chat, set up a repair, and more. Contact Apple Support. Get support for all of your Apple devices in one app. Get the Apple Support app. In order for iStore to facilitate a repair or replacement of an iPod accessory we need to verify the product you use the accessory with.
This takes a few minutes while we book in your faulty item. If your iPod has suffered liquid damage or impact damage from an unfortunate mishap — or if your device has been lost or stolen — iStore can provide an insurance assessment and send the report directly to your insurance company.
Once approved we can service or replace your device and have you up and running again as soon as possible. An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company.
If you cannot get to our store, you can mail in your iPod or accessories to be assessed and repaired. Click below and select which you wish to send into us for service.
Follow any instructions carefully and once completed, submit the form. Once you have submitted the Mail-In request you will provided with instructions on how to send your device to us. If you have any questions regarding the mail-in process, please do not hesitate to contact iStore.
For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location. Getting your iPod Fixed Bring your iPod in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. How long will it take? Battery Service If your iPod is suffering from battery life issues iStore can diagnose the issue.
Perform a backup Before bringing in your iPod to be serviced please ensure you have done all appropriate backups of your data. Below are some of the other ways iStore can help you with your iPod experience. As with all policies of this type there are certain limitations and certain things that are not covered. The most significant exclusions of this policy are set out below.
There may be other exclusions that are significant to you, so you need to check the policy document for full details. Premiums and availability of cover may vary depending on individual circumstances. If you are a consumer or business insured you are reminded of your obligations to provide full and accurate information concerning your insurance cover. Further information can be found here. Register number
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